Mechanism

This policy on Grievance Redressal is set out as a mechanism available within the organization to enable the customers & Business Associates of the company to lodge their complaints / grievances to company in relation to their dealings with company, if any, being considered for them and for addressing the same in a time bound manner, by following the provisions as provided herein (the Grievance Redressal Mechanism).

This policy document aims at minimizing instances of customer / Independent Distributor complaints and grievances through proper service delivery and review mechanism and also to ensure prompt redressal of complaints and grievances, if there are any.

MECHANISM OF COMPLAINTS

Customers / Independent Distributors can lodge their grievance through any of the following channels:

RESOLUTION OF COMPLAINTS / GRIEVANCES

Any complaint through e-mail / letters / in - person shall be acknowledged promptly after receipt, at the company corporate office. The Complaints will be registered in the Customer Grievance Register (CGR) maintained electronically and / or physically, and shall include full details of the complainant (name, address and contact details), date of receipt, fact of the complaint, category of complaint etc.

The Grievance Redressal Committee (GRC) of company will take steps to redress the grievances with care and diligence, normally within the period of 30 working days from the date of receipt of the complaints.

Members of Grievance Redressal Committee are:

1. Suman Kundu,
Mobile No.: 8910257132
Email id: [email protected]

2. Soumendra Nath De
Moblie No.: 9831262209
Email id: [email protected]

3. Sailen Kundu
Mobile No.: 9681391997
Email id: [email protected]

Name: Mr. Gopal Kundu

Mobile Number: +91. 8910623018

Email ID: [email protected]

Head Office

8/286, Ground Floor, Kaikhali, Vip Road, Block- K-10, Kolkata -700052

Customer Care +91 33 25737372

For Business Support 9681391997

[email protected]

www.saarvasri.co.in

Branch Office

Saarvasri Herbs Pvt. Ltd.(Assam Branch)

House No - 5,
Piyoli Phukan Road (P.P.Road)
P.O- Rehabari,
Dist - Kamrup Metro
Guwahati - 781008
Assam.

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Contact Us 9681391997

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